Last week I received two of the loveliest emails. Heartwarming, kind words, written by patients who took time out of their day and sent them to me. They made me smile and gave me reassurance that my goals with my practice are on track; my intentions have always been sincerity, integrity, and comprehensive care. I want patients to feel like they know “me” (hence this blog) and that they can trust me completely with their musculoskeletal healthcare. I’m an open book with my emotions, and that extends into my practice life as well- what you see is what you get, and I’m invested in and fully committed to my work and my patients. I’ve asked both of the aforementioned patients if I can share their words, and they’ve both agreed:
“Thank you so much for being awesome at what you do! I feel so much better now that he is under your care. I’m sincere in all my thanks, I just think you are the best and have the best interests of your patients always in mind. We are on track!”
“I can’t tell you how much better my Achilles feels today! It is like night and day. Amazing! Thank you very much!!”
Simple words that made a real difference in my life. And the fact that I’ve made a difference in their lives too means I’m doing my job. Connecting with people, the people part, is what I love the most.
These emails and the positive effect they had on me got me thinking about the power of a compliment and therefore the power of words in general, to help or harm. As a healthcare professional, I am very careful with my wording and phrasing to patients. As a mother, I am very careful with my wording and phrasing to my children. But over the years, like we all have, I’ve missed opportunities to compliment people when in fact I’ve thought the words in my head.
Today, I challenge you to hand out a sincere compliment to three different people in your life via phone, text, or email. Watch what it does to them, and to you.