How are you? No, really.

I’m a bit of an introvert.  I recharge with alone time and I do best in small-group settings.  Maybe that’s why I love the one-on-one interactions that I have with my patients.  Put me in a crowded conference room or a busy house-party and I don’t feel like myself, but put me in a treatment room with a patient and I’m all in.

The conversation with a patient is a delicate balance; technically speaking, my “job” is to conduct a detailed history and physical examination and come up with an accurate diagnosis and effective treatment plan.  But I think it’s more than that.  I think a big part of my job is to learn about you, to gain your trust, to build a rapport.  You see, that’s the part I really love.  I like to know what you’ve been up to on the weekend, what your kid’s names are, what makes you tick.  I like to learn about your work, your exercise routine, your opinion on the Raptor’s game.  And I like to learn those things not because they’ll affect your treatment outcomes (*** but they will, more on that later***), but because I’m genuinely curious to know the answers.

michelleeducatedMaybe it’s the same reason that memoirs and autobiographies are my favourite genre of book to read.  Simply put, I love to hear people’s stories.  I love to learn about how you got to be the person you are- where you’ve lived, where you work, why you’re here.  I love to hear your perspective, your opinions, your voice.

My mom has often said that my Grandpa was always so “interested” in those around him.  I think I’ve got that gene too.  If I ask you how you are, believe me, I’m genuinely curious to know.

And as for patient outcomes?  Yes, I believe that a better relationship with your practitioner will lead to better treatment outcomes.  I believe it, because I see it happen every day.  This website serves as my open book for you to get to know me; that’s always been my theory and the very reason that I started this blog back in 2012.  I want you to know me, know my stories, know my world, because I think that starts our relationship.  And inside the treatment room, well, that’s my chance to get to know you.

The Hippocratic oath says “first, do no harm.”  Ha.  We can do better than that, can’t we?

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Burlington’s BEST

It’s that time of year again when I ask you for a click favour (see what I did there?)!readers choice 2019 nominee

Burlington Post is in the midst of their annual Reader’s Choice Awards voting period, and this year Burlington Sports & Spine Clinic has been nominated in three categories:

  • BEST Chiropractic Clinic
  • BEST Physiotherapy Office
  • BEST Massage Therapy Clinic

You can vote by clicking this link: https://readerschoice.burlingtonpost.com

As in past years, we truly appreciate your votes, and we have proudly displayed our 2015-2018 award winning plaques in our reception area.  You do not need to live locally to vote, so if we’ve positively impacted your life this year and you think we’re the BEST, please take a minute and cast your vote before Sunday, February 10th, at 11:59pm.

Thank you!


Online Booking is Here!

Online booking.  Just saying that phrase makes me happy.

This has been an exciting week for me at Burlington Sports & Spine Clinic.  It’s been a long time coming, a lot of research, a lot of discussion around the clinic, and a lot of conversation with colleagues…… and I’ve now ventured into the world of online booking.

We’ve transitioned our clinic software to a new platform, and after more than twelve years of using our old program my learning curve has been steep.  But our reception team has been quick-to-learn and our October 22nd switchover went smoothly, considering all the moving parts of a multi-disciplinary clinic.  With that change successfully under our belts, the next implementation was online booking, a major reason that we made the software change to begin with.

I’m the test case, and we rolled out these patient-centered options this weekend.  My practice has adopted online booking options via four different options:

Many of you have already put these links to work, and I’m glad to see that you’ve jumped on board with this idea.  Of course, we will still have full reception support if you prefer to call or email to book your appointments, but we hope that these changes give you additional, convenient options.

Stay tuned for the rest of the clinic to make the move to online booking, and thank you for sticking with us as we strive to be the very best in patient care and customer service.

 

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