Online Booking is Here!

Online booking.  Just saying that phrase makes me happy.

This has been an exciting week for me at Burlington Sports & Spine Clinic.  It’s been a long time coming, a lot of research, a lot of discussion around the clinic, and a lot of conversation with colleagues…… and I’ve now ventured into the world of online booking.

We’ve transitioned our clinic software to a new platform, and after more than twelve years of using our old program my learning curve has been steep.  But our reception team has been quick-to-learn and our October 22nd switchover went smoothly, considering all the moving parts of a multi-disciplinary clinic.  With that change successfully under our belts, the next implementation was online booking, a major reason that we made the software change to begin with.

I’m the test case, and we rolled out these patient-centered options this weekend.  My practice has adopted online booking options via four different options:

Many of you have already put these links to work, and I’m glad to see that you’ve jumped on board with this idea.  Of course, we will still have full reception support if you prefer to call or email to book your appointments, but we hope that these changes give you additional, convenient options.

Stay tuned for the rest of the clinic to make the move to online booking, and thank you for sticking with us as we strive to be the very best in patient care and customer service.

 

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www.drworobec.com

Please let me introduce myself.  My name is Ashley Worobec, and I’m an Alberta transplant who now calls Burlington, Ontario, home.  I’m a chiropractor, and I’ve been in practice for more than a decade, with special interests in sports injuries and pediatrics.  I have an awesome husband and two great kids and THIS is me.

If you’ve been here for awhile (this blog is going on 5.5 years strong) then you probably already know me, and if you’re new, welcome and I’m glad you’ve come.  This blog, this website, this part-of-who-I-am, was initially established to act as a landing pad for my patients; a place where they could find my opinions, my voice, and what makes me tick.  It’s evolved into thousands of reads per month and a loyal, supportive place to share my thoughts and dreams, but more importantly, I hope it’s provided patients with a glimpse into who I am.

The doctor-patient relationship is built on trust, and it’s always been my theory that if you know me better, you’ll trust me better, and your treatment outcomes will be better.

So…..

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I love my family: There are So Few Years…, Beauty. Babies. Bathrooms., Little Girls and Big Cities

I love to run: Make the Trade, Come with Me, Then the Wheels Came Off

I love my friends: Sarah happened, The World Needs More Girlfriends, 21.1kms of Friendship

I love health and fitness: We’re Creating their “Normal,” 5 x 800m, Burpees and Babies

I love my work: Tough Love, And your Back Pain is Going to Go Away, New Clinic Hours

That’s me in a nutshell.  If you think I’d be a good fit for your healthcare needs, you can find me at Burlington Sports & Spine Clinic, and if you’ve been wanting to share my information with your friends, this post is a good place to start.

Happy Tuesday!

 


“and your back pain is going to go away”

“You know what really helped me?” a patient recently said during her second treatment with me.  “The fact that you told me that my back wasn’t going to go out.

I hear this type of thing often.  This particular patient was suffering with lower back pain, and had a previous history of an exceptionally debilitating episode that made her temporarily unable to care for her two young children.  Her fear level was high.  On her first visit to the clinic, I spent much of our time together talking with her, explaining what was happening to her back, and why she was having pain.  Patient education is patient empowerment.  I did some hands-on manual therapy and then we chatted about rehabilitation exercises and the importance of movement, something that people in pain tend to avoid.  The last words I said to her before she left were along the lines of “don’t worry, you’re going to be fine, and your back pain is going to go away.”  A huge part of my job is patient education, because knowledge is power.

And just so that we’re all on the same page moving forward, backs don’t “go out” and then “go back in,” running does not cause arthritis in your knees, and getting adjusted three times a week for the rest of your life will not prevent stage three spinal degeneration.  Yet these are all proclamations that patients come in and tell me about themselves; these blanket statements are untrue and damaging, and in most cases, patients have been told these things by a health professional.  As chiropractors, and certainly as all healthcare providers, we cannot underestimate the power of our words for the good and for the bad.  If you have a patient’s trust and respect, you have the power to remarkably alter the course of their healing and the perception of their body’s abilities through your words alone.

This is the same reason that medical imaging can often be detrimental; because it affects a patient’s psyche.  Did you know that in many cases, there is actually a very poor correlation between what is shown on a medical image (an X-ray, for example) and a patient’s symptomatology?  But if a patient is shown an x-ray of “degenerative joint disease” (that’s a fancy term for arthritis) in their spine, they will come to believe that they have an arthritic, incapable, dysfunctional body.  This person then tends to become fearful of movement and therefore moves less.  And what creates a perfect storm for unhealthy joints?  Lack of movement.  Herein lies the problem.

Healthcare professionals: please do be careful with your words, and patients: please do be careful of what you listen to.

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